Terms and Conditions

Terms and Conditions

Thank you for visiting www.caramellas.in web portal provided by ISR Samruddhi Foods Pvt. Ltd.

The Terms and Conditions contained herein along with the Privacy Policy is an Agreement regulating our relationship with regard to the use of www.caramellas.in by you. You are hereby advised to read this Agreement carefully. If you do not agree to any Terms and Conditions of this Agreement, you are not authorized to access this Website. You can use www.Caramella’s.net if you agree to all the terms and conditions of this Agreement in its entirety. If you accept this Agreement, it will be a legally binding agreement between you and ISR Samruddhi Foods Pvt. Ltd.

Headings :

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extend or intent of the Terms or the rights to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.


“Agreement” means the terms and conditions as detailed herein including all schedules, appendices, annexures, privacy policy and will include the references to this Agreement as amended, supplemented, varied or replaced time to time.

www.caramellas.in or the Website means the online portal owned and operated by ISR Samruddhi Foods Pvt. Ltd., which provides a platform to the shoppers to get information of the products listed on Website;

“Vendor/Seller/ Affiliate” shall mean the person or any legal entity who offers for sale, sells the products or services on www.caramellas.in

“User/ You” means and includes you and/or any person or an entity including Vendor/Seller/Affiliate using or accessing the services provided on this Website.

User Account, Password and Security:

You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify www.caramellas.in  of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. www.caramellas.in cannot and will not be liable for any losses or damage arising from your failure to comply with this Section (b).

You agree that if any information provided by You that is inconsistent, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is inconsistent, inaccurate, not current or incomplete, or not in accordance with Terms of Use, We reserve the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse You access to the Website.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Caramella’s in respect of the Website. The user further consents that the terms and contents of such Privacy Policy are accepted to him.  User has represented and warrants that you are competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Website if you are not competent to contract under the applicable laws, rules and regulations.

Term of Agreement/ Service:

This Agreement shall continue to be in full force and effect for so long as you are using the Website, Either you or Caramella’s may terminate this Agreement at any time, with or without cause However, Caramella’s reserves the right, in its sole discretion, to terminate your access to the products and services offered on the Website or any portion thereof at any time, without notice.

Modification of Terms and Conditions:

Caramella’s may at any time amend and/or modify the terms and conditions contained on the Website without any prior notification or intimation to you. You can access the latest version of the Terms and Conditions at any given time. You should regularly review the Terms and Conditions. In the event the amended and/or modified Terms and Conditions are not acceptable to you, you should discontinue using the Website. However, if you continue to use the Website you agree to accept and abide by the amended / modified Terms and Conditions.


Unless otherwise indicated, all content on this Website, including text, graphics, images, and logos, is the property of Caramella’s or its content suppliers and is protected by International copyright laws and regulations.

In addition, Caramella’s owns a copyright on this Website as a collective work or compilation, and in the selection, coordination, enhancement, and arrangement of the site’s content. Except as expressly provided herein, Caramella’s does not grant any express or implied right to you. Caramella’s actively and aggressively enforces its intellectual property rights to the fullest extent of the law. The contents of this site are Copyright (c) 2011 Caramella’s, All rights reserved.


Caramella’s and other names, graphics, logos, and icons identifying Caramella’s or its products or services are the proprietary marks of Caramella’s. These trademarks may not be used in connection with any product or service that is not offered by Caramella’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Caramella’s. All other trademarks not owned by Caramella’s that appear on this Website are the property of their respective owners.

Entire Agreement:

These Terms and Conditions, together with privacy policy, and other rules and policies posted on the Website, which are hereby incorporated as set forth fully in these Terms and Conditions, constitute the entire agreement between you and Caramella’s with respect to your use of and material available through the Website, and they supersede all prior or contemporaneous communications and proposals between you and Caramella’s with respect to this Website. Any rights not expressly granted in these Terms and Conditions are reserved.


Caramella’s welcomes your comments about your experiences shopping with us and your suggestions about how to improve this Website. Any comments, ideas, suggestions, inaction, or any other content you contribute to Caramella’s or this Website (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Caramella’s to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works , display worldwide, or act on such content, without additional approval or consideration, in any , media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this Website and that use of your content by Caramella’s will not infringe upon or violate the rights of any third party.


In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Caramella’s as a result of these Terms and Conditions or your use of this Website. The waiver by Caramella’s of one breach or default under these Terms and Conditions shall not constitute the waiver of any subsequent or other breach or default.

Important Notice to Webmasters:

Regarding the use of trademarked names in Meta tags and/or hidden text, we have a no-tolerance policy. The use of trademarked names in Meta tag keywords is trademark infringement, and the use of trademarked terms in page text, Meta tags, and/or hidden text for purposes of gaining higher rankings search engines is unfair competition. Linking to any Caramella’s web page is prohibited absent express written permission Caramella’s. Framing the Caramella’s website with links, advertisements and/or other ination not originating the Caramella’s website is expressly prohibited.

Online Shopping Platform:

You further agree and undertake that you are accessing the service available on this Website and transaction at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website. Caramella’s accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which deliver of the product ordered by you are to be made should be correct and proper in all respects. After the receipt of payment, the Buyer, Caramella’s shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer. Any and all orders placed by you on this Website are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway. Before placing an order, you are advised to check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item’s descriptions. “We as Caramella’s shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”.


Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian Rupees(INR). Prices, Products and Services may change at Caramella’s’ discretion.


While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  1. Lack of authorization for any transaction/s, or
  2. Exceeding the preset limit mutually agreed by you and between your “Bank/s”, or
  3. Any payment issues arising out of the transaction, or
  4. Decline of transaction for any other reason/s.

All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website. Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Contact Us:

Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to ______________

Customer care – Call us at   +91 – ____________ (toll free)

Available between ___ AM – ___ PM.


Delivery Policy:

Title and risk of loss for all products ordered by you shall pass on to you upon shipment. Thereafter Caramella’s will not be responsible for any loss or damage to the product.

Terms of Delivery of Product by Caramella’s:

  • If Recipient receives the product in damaged conditions
  • If the Recipient receive a wrong product
  • If the Product to be deliver is missing in transit and the product is not traceable.
  • If the Recipient received product has wrong message on the product.

In such case the Recipient should check the product delivered and if found damaged then recipient should refuse to accept and immediately inform the Customer Care. If Customer Care is satisfied with the product description as mentioned above then the same shall be processed to full refund with respect to the value of the product order.

Non delivery of products

We will be able to attempt delivery of your order only once. For perishable products, delivery attempt can be made again subject to our decision and you may be liable for additional delivery charge in such cases. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

  1. Wrong shipping/delivery address.
  2. Premises locked.
  3. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
  4. Recipient refusing to accept the delivery.
  5. Delivered the product at the Gate / Neighbor as per instruction given by receiver.
  6. Recipient not available.

No refund shall be made with respect to all the above mentioned cases

Cancellation Policy:

Please read the below stated points for any cancellations. Please understand that the points mentioned in the policies are with reference to the time frame for cancellation on the www.caramella’s.net website selected by the user in checkout process. With consideration towards the cancellation of any product order by the customer shall be cancelled within 15 (Fifteen) minutes of payment / checkout process / order places request is confirmed. Once the product is ordered the same cannot be cancelled after the prescribed time frame.

If the cancellation request comes to Caramella’s within 15 (Fifteen) minutes of the placing of the order, 100% refund of the order value to the Bank Account / Caramella’s wallet will be debited without any further cancellation charges.

If the cancellation request comes to Caramella’s after 15 (Fifteen) minutes of the placing of the order, 100% of the order value will be deducted as cancellation charges. 0% refund to Bank Account / Caramella’s wallet will be applicable.

In any of the cases above stated, Wallet refunds and Bank refunds can be initiated only at the discretion of Caramella’s considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

Refund Policy

Refund in cases of Cancellations are mentioned in Cancellation policy, kindly refer the same.

The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to Caramella’s wallet or bank account.

Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.

Refunds are processed subject to your payment method within 15 working days.


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